Refund policy

All pieces are made to order and therefore non-refundable.  If there is an issue with your order we will be happy to work with you to come to a solution.  Since all of our items are handmade, there may be variations between or even within an order.  

Items that have a mechanical issue or manufacturer's defect will be reprinted and re-shipped to the customer.  A mechanical issue in most cases means a flaw in the product that prevents it from being used for its intended purpose.

In order to resolve issues with an order, the issue must be reported to us within 14 days of receiving the order.  When contacting us with an issue, be sure to include photos that illustrate the problem.  Email us at info@oftheblu.com